• Basic IT System Assessments | Ideal for smaller businesses or less complex systems, this assessment provides a general health check of your current IT infrastructure, identifying obvious potential issues and areas for improvement.
• Comprehensive IT System Assessments | Best suited for medium to large enterprises or those with complex systems, this thorough assessment dives deeper into your IT environment. We analyze your hardware and software configurations, system performance, security posture, and compliance with best practices and industry standards, providing detailed recommendations for enhancements.
• Configuration Backup | Ensure the continuity of your business operations with our Configuration Backup service. We create regular backups of your system configurations to safeguard against data loss due to hardware failure, software issues, or cyber threats. This service is essential for quick recovery and maintaining the integrity of your IT systems in any scenario.
• Warranty and Maintenance | Our Warranty and Maintenance service provides peace of mind with extended protection and proactive care of your IT infrastructure. This service includes regular maintenance checks, updates to ensure your systems are running smoothly and efficiently, and covers repair or replacement of hardware components as needed under the warranty terms. Stay ahead of potential issues with our expert support and keep your systems in peak condition.
• SLA: ISASLAPDF

• Basic Monitoring and Maintenance (MSP Offering) | Our Basic Monitoring and Maintenance service is designed to keep your IT systems running smoothly with minimal disruption.
  • Optional Monitoring Software for Supported Devices | Implement monitoring software on supported devices to track system performance and alert our team of any issues.
  • Regular system Health Checks | Schedule periodic reviews of your systems to ensure they are functioning optimally and to identify potential problems before they escalate.
• Comprehensive Monitoring and Maintenance (MSP Offering) | For organizations requiring a more robust and proactive approach to IT management, our Comprehensive Monitoring and Maintenance service offers extensive oversight of your IT environment. 
  • Optional Monitoring Software for Supported Devices | Deploy advanced monitoring software that not only alerts but also provides detailed analytics on system performance, usage trends, and potential security threats. 
  • Regular System Health Checks | Conduct thorough and frequent evaluations of your IT systems to ensure peak performance, security compliance, and efficient operation.  
  • SLA: MMSSLAPDF

• Onsite Visits | When technical issues arise, sometimes remote support just isn’t enough. That’s where our Onsite Visits service comes in. Our experienced technicians will come directly to your location to troubleshoot and resolve issues quickly and efficiently. Whether it’s setting up new equipment, diagnosing network problems, or performing system upgrades, you can count on us to provide prompt and reliable onsite support tailored to your needs.
• Third Party software Advise | Looking to streamline your preschool business operations? Our Third-Party Software Advice service is here to help. We specialize in providing tailored solutions, including assistance with setting up your preschool business with ProCare software, a leading solution for childcare management. Additionally, we offer expertise in developing custom applications to simplify and automate daily tasks, ensuring smooth and efficient operations. Whether you’re looking to implement new software or enhance your existing systems, our team is dedicated to finding the perfect solution to meet your needs and drive success for your preschool business.
• Upgrade Recommendations | Is your technology starting to show its age? It may be time for an upgrade. Our Upgrade Recommendations service is designed to help you stay ahead of the curve by identifying opportunities to enhance your existing systems and infrastructure. Whether it’s upgrading to the latest hardware, migrating to a more robust software platform, or implementing new technology solutions, we’ll provide expert recommendations tailored to your business goals and budget. 
• Workstations | Your workstations are the backbone of your business operations. That’s why it’s crucial to ensure they’re up to the task. Our Workstations service offers a comprehensive range of solutions to meet your needs, from procuring and configuring new workstations to upgrading existing systems for improved performance and reliability.

  When you choose us to build or select your workstations and you’re under a monthly subscription with us, we go the extra mile to provide unparalleled support. We will come on-site to set up your new workstation, which will include our monitoring agent and dedicated antivirus software. This setup will renew monthly along with your service agreement, ensuring continuous protection and performance monitoring as long as you’re subscribed. 

• SLA | HCUSLAPDF | WRKSLAPDF

As part of our monthly subscription plans, we’ll create a comprehensive asset inventory list of all systems under warranty for your organization. This inventory list serves as a valuable resource for tracking your IT investments and ensuring proper maintenance and support.

Additionally, upon request, we provide our clients with a copy of the inventory list for their records. Each item in the inventory will be labeled with an inventory ID number, making it easy to identify and manage your IT assets effectively.

You can have peace of mind knowing that your IT assets are accurately documented and easily accessible whenever you need them.

• SLA: INVSLAPDF

Stay ahead of security vulnerabilities and software bugs with our Patch Management service. As a Managed Service Provider (MSP), we understand the critical importance of keeping your systems up to date and secure.

With our Patch Management service, we take care of scheduling and deploying updates for your operating systems, applications, and other software components. Our team will ensure that your systems receive timely updates to address known vulnerabilities and improve overall performance and stability.

• Scheduled Updates | We’ll work with you to establish a patching schedule that minimizes disruption to your operations. Scheduled updates will be deployed during off-peak hours to avoid impacting productivity.
• SLA: PTMSLAPDF

• Guided Problem Resolution | When technical issues arise, time is of the essence. Our Remote Support and Troubleshooting service offers guided problem resolution to ensure your systems are back up and running with minimal downtime. Our expert technicians will remotely diagnose and resolve issues quickly and efficiently, guiding you through every step of the process.
• Rapid Response Remote Support | We understand that every minute counts when dealing with IT problems. That’s why our Remote Support and Troubleshooting service provides rapid response times to address your concerns promptly. Whether it’s a minor glitch or a major system failure, our team is ready to assist you around the clock, ensuring that your operations continue smoothly.
• SLA: RMTSLAPDF

Ensure your business remains productive and connected with our Work From Home service. As part of our Managed Service Provider (MSP) offering, we provide reliable and secure remote access solutions to keep your team operational no matter where they are.

• SLA: WFHSLAPDF

• Enhanced Cybersecurity Measures | In today’s digital landscape, robust cybersecurity is not just a necessity, it’s a mandate. Our Security and Antivirus Solutions provide comprehensive protection to safeguard your business from evolving cyber threats.
• Managed Antivirus Services | Our Managed Antivirus Services ensure your systems are continuously protected with the latest security measures. We manage and monitor your antivirus software, providing real-time threat detection and response, regular updates, and ongoing support to keep your business secure.Comprehensive Antivirus SolutionsWe offer a range of leading antivirus and cybersecurity solutions to meet your specific needs:
• Bitdefender: Known for its top-tier malware detection and advanced threat defense, Bitdefender provides robust protection for all your devices.
• ThreatDown: Offering cutting-edge threat intelligence and advanced protection mechanisms, ThreatDown ensures your systems are shielded from even the most sophisticated cyber threats.
• ESET Security: With a focus on speed, detection accuracy, and minimal impact on system performance, ESET Security provides a balanced and effective antivirus solution.
• Webroot: Leveraging cloud-based threat intelligence, Webroot delivers real-time protection and lightning-fast scans to keep your systems secure.
• Emsisoft: Known for its dual-engine malware scanner, Emsisoft offers powerful detection and removal capabilities to protect your data.
• Ironscales: Specializing in email security, Ironscales provides advanced phishing protection and automated threat response to safeguard your communications.
• Cynet: Offering a holistic approach to cybersecurity, Cynet integrates endpoint protection, network analytics, and deception technologies to deliver comprehensive security.
• Acronis: Combining backup and disaster recovery with advanced cybersecurity features, Acronis ensures your data is not only protected but also recoverable in case of an attack.
• SLA: SASSLAPDF

• Configuration and Data Backup Services | In today’s digital world, safeguarding your critical data and system configurations is essential to ensure business continuity and protect against data loss. Our Configuration and Data Backup Services provide comprehensive solutions to keep your data secure and your systems running smoothly.
• Configuration Backup | Our Configuration Backup service ensures that all your system settings and configurations are securely stored, enabling quick recovery in case of system failure or accidental changes. This service provides peace of mind, knowing that your critical configurations are backed up and can be restored efficiently.
• Data Backup | Our Data Backup service is designed to protect your valuable data from loss due to hardware failures, cyber-attacks, or accidental deletions. We use industry-leading solutions to ensure your data is securely backed up and easily recoverable.
• Leading Backup Solutions | We offer a range of top-tier backup solutions to meet your specific needs:

  Acronis: Combining backup and disaster recovery with cybersecurity features, Acronis ensures your data is protected and recoverable in case of any disaster. With advanced ransomware protection and fast, reliable recovery options, Acronis is a comprehensive solution for data security.

  Axcient: Axcient provides robust business continuity and disaster recovery solutions, designed to minimize downtime and data loss. With easy-to-use cloud-based backups and rapid recovery capabilities, Axcient ensures your business can quickly bounce back from any data disruption.

  IDrive: Offering secure, scalable cloud storage, IDrive ensures your data is always backed up and accessible. With features like continuous data protection, file versioning, and easy-to-use management tools, IDrive is an excellent choice for comprehensive data backup and recovery

• SLA: CDBSLAPDF

Ensure your online presence is robust, reliable, and secure with our Hosting Services. Whether you need domain management, Office 365 email, virtual machines, or website hosting, we provide end-to-end solutions tailored to meet your business needs.

• Domain Management | Your domain is the foundation of your online identity. Our Domain Management services offer seamless registration, renewal, and management of your domain names. We ensure your domain remains secure and up-to-date, giving you peace of mind and a professional online presence.
• Office 365 Email | Stay connected and productive with our Office 365 Email hosting. Enjoy the reliability and security of Microsoft’s email platform, with features such as:

Professional Email |Use your custom domain to create a professional image for your business.
Reliable Access: Access your email from anywhere, on any device, with 99.9% uptime guaranteed.
Security: Benefit from advanced security features, including spam filtering, malware protection, and data encryption.

Collaboration Tools: Take advantage of integrated tools like calendars, contacts, and shared mailboxes to enhance team collaboration.

• Virtual Machines:Leverage the power of virtualization with our Virtual Machine hosting services. We provide scalable, secure, and high-performance virtual machines to support your applications and workloads. Additionally, we offer the capability to build virtual environments in our systems or in the cloud, providing even greater flexibility and customization to meet your business needs.

Key benefits include:

Scalability: Easily scale resources up or down based on your business needs.
Security: Protect your data with robust security measures, including firewalls, encryption, and regular updates.
Performance: Experience high-performance computing with dedicated resources and optimized configurations.
Flexibility: Run multiple operating systems and applications on a single server, reducing hardware costs and simplifying management.
Website Hosting: Host your website on our reliable and fast servers to ensure optimal performance and uptime. Our Website Hosting services include:

Speed and Reliability: Fast loading times and 99.9% uptime ensure your website is always available to your visitors.
Security: Protect your site with advanced security features, including SSL certificates, daily backups, and malware scanning.
Support: Our expert support team is available to assist you with any issues, ensuring your website runs smoothly.
Flexibility: Choose from a range of hosting plans to meet your specific needs, whether you’re running a small blog or a large e-commerce site.

• SLA: HSTSLAPDF

We offer unparalleled service flexibility and customization, recognizing that every business is unique. While our comprehensive packages provide a solid foundation, we specialize in crafting tailor-made solutions that precisely align with your goals and requirements. Whether you’re a startup or an established enterprise, we collaborate closely with you to understand your needs and preferences, ensuring that the solutions we deliver are uniquely yours. Moreover, we prioritize scalability, ensuring that your service plan can adapt and grow alongside your business.